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Privacy policy

Effective Date: January 2020.

This privacy policy applies to the sites and apps where it appears.

This Privacy Policy describes how ITX USA LLC treats customer personal information on the websites and mobile apps where it is located (in this policy we call these our Platforms). This policy also applies to information collected in our stores. Your use of this platform indicates you agree to our collection, use and disclosure of your information as described in this Privacy Policy.

We collect information from and about you.

We collect contact information. For example, we collect your name and mailing address if you register with us. We also collect email addresses and phone numbers. If you register, we will also have you create a password.

We collect payment information. If you buy product we will collect your debit or credit card number. If you use a different payment method, we will collect the necessary information to manage the transaction as well.

We collect information you submit online. This includes information you post when you interact with us on social media platforms.

We collect information about your product preferences.

We collect information about your device and location. We collect the type of device you use to access our Platform. We also collect information about the type of browser you are using. And, we may look at what site you came from or what site you go to when you leave us. If you are using our apps, we may also collect your device identification number. If you use our app, we may look at how often you use the app and where you downloaded it.

We collect information from you in different ways.

We collect information directly from you. This includes when you create an account our purchase product. We also collect information if you contact customer service or sign up for our newsletter. We also collect information when you take a survey or participate in a promotion.

We collect information passively. We use tracking tools like browser cookies and web beacons. We use these tools on our websites and in emails we send to you. We may also use these tools in our mobile apps. We collect information about users over time when you use our Platforms. We have third parties who collect information this way as well.

We get information about you from third parties. This includes social media platforms and friends who use our “email a friend” feature. We may receive information about you from other sources.

We combine information we collect from different sources.

We combine offline and online information. We also combine information across multiple devices. We also combine information we get from a third party with information we already have about you.

We use information as disclosed and described here.

We use your information to provide you with products and services. This includes sending you product you purchase or processing a return. It also includes sending you newsletters you signed up to receive and/ or SMS if authorized.

We use information to improve our products and Platforms. We may use your information to make our Platforms or products better. We may also use your information to customize your experience with us. This includes understanding your interests and preferences.

We use your information to respond to your requests. This includes responding to customer inquiries.

We use your information to communicate with you about our relationship.We may communicate with you about your account or our relationship. This includes calls about order status. We may also contact you about this Policy or our Platform Terms & Conditions.

We use your information for marketing purposes. We may provide you with information about new products and special offers. We may also use information to serve you ads about products and offers. We might tell you about new features or updates. This might include sending you our email newsletter. These might be third party offers or products we think you might find interesting.

We use information for security purposes. We may use your information to protect our company and our customers. We also use information to protect our websites and apps.

We use information as otherwise permitted by law or as we may notify you. For instance, we may send you push notifications through our mobile apps and/ or SMS if so authorized.

We share information with third parties.

We share information with our affiliated organizations and parent company.This includes our affiliates, as Pull & Bear España, S.A, among others, and Industria de Diseño Textil, S.A. (Inditex, S.A.) as the parent company of the holding group associated with ITX USA LLC.

We may share information with third parties who perform services for us.We share information with payment processors. We also share information with advertising and marketing service providers that, for example, send emails on our behalf.

We may share information with any successor to all our part of our business. For example, if ITX USA LLC is sold we may give a customer list as part of that transaction.

We will share information if we think we have to in order to comply with the law or to protect ourselves. This could include responding to a court order or subpoena. It could also include sharing information if a government agency or investigatory body requests. We might share information when we are investigating a potential fraud. This could include fraud we think has occurred during a sweepstakes or promotion. We may also share information if you are the winner of a sweepstakes or other contest with anyone who requests a winner's list.

We may share information for other reasons we may describe to you.

Use of social network login services (Facebook) by the user.

If you decide to use the user sign in or login service through a social network, such as Facebook, (either to register as a new Pull&Bear user , or to connect the user login to your current Pull&Bear account), your login details, and your email if you so authorize, will be imported from your social network account. By using the user login option, the social network will be able to send us certain additional information from your public profile, such as, for example: your name, gender, approximate age, or profile photo, according to the social network's terms of use. Once you have logged in with Facebook for the first time, Pull&Bear will not save any of said additional data.

If you decide to interact via a social network, such as Facebook (for example, logging in or using the social plugins available on our Platform), this may lead to you providing certain information regarding your activity on said social network. We recommend that you review your privacy settings and read the social networks' personal data policies to obtain detailed information regarding the collection and transfer of information, your rights, and how to maintain privacy settings that are appropriate to your needs.

You have certain choices about how we use your information.

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, or follow the instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions.

You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies. Some of the cookies we use may be flash cookies or Adobe cookies. They may contain demographic information and depending on your browser these cookies may not normally be deleted when your cookies are deleted. Please check your browser to determine where these types of cookies are stored and how they may be deleted.

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